1. What types of jewellery do you offer?
We specialize in 925 sterling silver jewellery, including earrings, rings, necklaces, bracelets, and custom-made pieces — each design handcrafted with precision and care. Our collection also extends to men’s jewellery, featuring brooches, cufflinks, bracelets, buttons, and rings crafted to reflect timeless elegance and individuality.
2. Are your products made of real silver?
Yes. All our products are made of certified 92.5% sterling silver. Every piece undergoes a quality check to ensure authenticity and durability.
3. Do your jewellery pieces tarnish over time?
Silver naturally oxidizes with exposure to air, but this can easily be cleaned. We also provide care instructions with every order to keep your jewellery shining.
4. How do I care for my silver jewellery?
Keep your jewellery in a dry, airtight box or pouch.
Avoid direct contact with perfumes, lotions, or water.
Gently wipe with a soft silver polishing cloth after every use.
5. Do you offer custom or personalized jewellery?
Yes! We create custom designs, engravings, and made-to-order pieces. You can share your design idea or inspiration, and we’ll bring it to life.
6. How can I find my ring size?
You can use our ring size guide available on the website or visit a local jeweller to measure your finger accurately before placing an order.
7. What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and wallet payments. All transactions are secure and encrypted.
8. Do you offer Cash on Delivery (COD)?
Yes, we offer COD for select locations across India. You’ll see this option at checkout if it’s available for your pin code.
9. What is your return or exchange policy?
We accept returns and exchanges within 3 days of delivery for items that are unworn, undamaged, and returned in their original packaging.
Please note that custom-made or personalized items are not eligible for return or exchange.
To ensure authenticity and quality verification, an unboxing video is mandatory at the time of opening the package. Returns or exchanges will only be accepted if the complete unboxing video clearly shows the condition of the item upon delivery.
10. How long will it take to receive my order?
If the product is in stock or ready to ship, it will be delivered within 5–7 business days.
For custom-made or personalized pieces, please allow 20–25 business days for production and delivery, as each design is meticulously handcrafted to perfection.
11. Do you ship internationally?
Yes, we offer worldwide shipping. International shipping charges and delivery times vary based on destination.
12. How can I track my order?
Once your order is shipped, you’ll receive an email or SMS with the tracking details. You can track it directly through our website or the courier’s portal.
13. Is your packaging gift-friendly?
Absolutely! Every piece comes in our signature Jewel ‘o’ Studio box, perfect for gifting. You can also add a personal message at checkout.
14. Do you offer bulk or wholesale orders?
Yes, we cater to bulk, corporate, and reseller orders. Please contact us directly at [your email/contact form link] for special pricing and customization options.
15. How can I contact you for queries or support?
You can reach us at [jewelostudio17@gmail.com or +91-9950014533, +91-7568536834] or fill out the contact form on our website. Our support team will get back to you within 24 hours.